top of page

Terms & Conditions

Last updated: 26/12/2025

These Terms and Conditions apply to all purchases made through Top Axis Ltd (“we”, “us”, “our”). By accessing or using our website, you agree to be bound by these terms.

1. About Us

Business Name: Top Axis Ltd
Business Type: Online-only retailer
Website: www.topaxismobile.com
Email: topaxisltd@gmail.com

By using our website or placing an order, you confirm that you agree to these Terms & Conditions.

2. Eligibility & Use of Website

  • You must be at least 18 years old to make a purchase.

  • You agree to use this website only for lawful purposes.

  • We reserve the right to refuse service or cancel orders at our discretion.

3. Products & Descriptions

  • We sell mobile phones in various conditions such as new, open box, or refurbished, as clearly described on each product page.

  • Product images are for illustration purposes only.

  • Minor cosmetic differences may occur depending on the condition category.

  • Accessories included may vary and will be described in the listing.

4. Pricing & Payments

  • All prices are listed in GBP (£).

  • Prices do not include VAT (we are not VAT registered).

  • We accept payment via Stripe and supported payment methods (including Klarna, where available).

  • We reserve the right to change prices or correct errors at any time.

5. Order Acceptance & Cancellation

  • Orders are confirmed once payment is successfully received.

  • We reserve the right to cancel or refuse any order due to:

    • Stock availability

    • Pricing errors

    • Suspected fraud or misuse

  • Orders may be cancelled before dispatch only.

6. Shipping & Delivery

Shipping details are outlined in our Shipping Policy.

Key points:

  • We ship within the UK only.

  • Orders are dispatched Monday–Friday (excluding bank holidays).

  • Delivery times are estimates and not guaranteed.

  • Responsibility transfers once the order is marked as delivered by the courier.

7. Returns & Refunds

Please refer to our Returns Policy for full details.

Key points:

  • Returns are accepted within the stated return period.

  • Items must be returned in the same condition as received.

  • Returns that show signs of misuse, damage, or tampering may be refused.

  • Refunds are issued after inspection.

8. Warranty

All devices sold by Top Axis Ltd include a 6-month warranty covering manufacturing faults and functional defects.

The warranty does not cover:

  • Accidental or physical damage

  • Water or liquid damage

  • Normal wear and tear

  • Battery degradation due to normal use

  • Software issues caused by user modification

Warranty claims must be reported within the warranty period.

9. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect or consequential losses.

  • Our total liability is limited to the amount paid for the product.

10. Intellectual Property

All content on this website, including text, images, logos, and design, is the property of Top Axis Ltd and may not be used without written permission.

11. Privacy & Data Protection

We respect your privacy and process personal data in accordance with our Privacy Policy.

12. Changes to These Terms

We may update these Terms & Conditions at any time.
Any changes will be effective immediately upon posting on our website.

13. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

bottom of page